Shipping policy
Where we ship: We ship to the United States, Canada, and the United Kingdom. Some items also ship to other countries. Available destinations and rates are shown at checkout. Orders to Alaska, Hawaii, and Puerto Rico ship as normal, but lost or late packages to these areas cannot be refunded or reshipped.
Processing time: Every FoundAcquire piece is fulfilled to order. Orders are processed within 3 to 5 business days, Monday to Friday, excluding holidays. You will get an email with tracking once your order ships.
Delivery time: After processing, delivery usually takes:
- United States: 5 to 10 business days
- Canada and the United Kingdom: 7 to 15 business days
- Other countries: 10 to 20 business days
Items in one order may ship separately and arrive on different days.
Shipping rates: Rates are calculated at checkout based on your destination and the items in your cart. Some items ship free.
Delays: If we cannot ship your order within the time stated, we will email you with a new estimate. You can then choose to cancel for a full refund.
Customs, duties, and taxes: International orders may be charged import duties, taxes, or fees by your country. These are not included in our prices or shipping costs, and they are the customer's responsibility. Refused packages are not eligible for a refund.
Address accuracy: Please check your shipping address before you place your order. We are not responsible for orders sent to an incorrect address you provided. Contact us within 12 hours of ordering to change an address.
Lost or stolen packages: If tracking shows your package as delivered but you cannot find it, check with neighbors and your local carrier first. We cannot replace packages marked delivered. If tracking stops updating for more than 30 days, contact us and we will help.
Order tracking: Track your order anytime using the tracking link in your shipping confirmation email.
Questions? Contact us at foundacquire@gmail.com.